Communication apprehension in the workplance and its effects on employee job satisfaction

DSpace/Manakin Repository

Communication apprehension in the workplance and its effects on employee job satisfaction

Show simple item record


dc.creator Byron, Amber Lynne
dc.date.available 2012-06-01T15:39:13Z
dc.date.issued 2005-05
dc.identifier.uri http://hdl.handle.net/2346/1306
dc.description.abstract This research study looks at communication apprehension in the workplace and how it relates to an employee’s level of job satisfaction. For this study, 210 employees who worked for subsidiary companies of FairMount Minerals completed a series of surveys that asked them demographic questions, as well as measured the total level of communication apprehension (PRCA), their level of job satisfaction (JDI), and their level of situational communication apprehension (SCAM). Participants came from several different locations including Fresno, Texas, Bridgman, Oklahoma, Troygrove, Illinois, and Roff, Michigan. When the surveys were completed and returned, the data was entered into SPSS for analysis. Several tests were run on the data, and significant findings were present. I found that as an employee’s level of communication apprehension rose, their level of job satisfaction fell. I also found that as an employee’s level of communication apprehension went up, so did their level of situational apprehension. The results and data are discussed in depth within this report. There are also several limitations as well as future research implications at the end of this research study. While there have been a few studies tying communication apprehension into job satisfaction, more research needs to be done in this area. Many of the communication apprehension studies to date have only looked at communication apprehension in the classroom, or when dealing with stage fright. Studies like this are very important when assessing the types of individuals that are working for a company. As you will see from the information provided in this report, this type of information can tell a company why they have a high rate of turnover, or why employees keep putting in for a job change.
dc.format.mimetype application/pdf
dc.language.iso eng
dc.subject Coping
dc.subject Job Interviews
dc.subject Types of CA
dc.subject Predicting Satisfaction
dc.title Communication apprehension in the workplance and its effects on employee job satisfaction
dc.type Thesis
thesis.degree.name Master of Arts
thesis.degree.level Masters
thesis.degree.discipline Communication Studies
thesis.degree.grantor Texas Tech University
thesis.degree.department Communication Studies
dc.contributor.committeeMember Olaniran, Bolanle A.
dc.contributor.committeeMember Stewart, Robert Allen
dc.contributor.committeeChair Roach, Kenneth David
dc.degree.department Communication Studies
dc.rights.availability Unrestricted.

Files in this item

Files Size Format View
Thesis.pdf 418.4Kb PDF View/Open

This item appears in the following Collection(s)

Show simple item record

Browse

My Account