Job Turnover in the Lodging Industry: A Dual-Method Case Study

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Title: Job Turnover in the Lodging Industry: A Dual-Method Case Study
Author: Cordero, Frank J.
Abstract: Satisfied employees in the lodging industry are essential to the success of their respective firms . Employees who are dissatisfied can result in high fiscal , physical , and /or psychological costs to a company . This study examined employee’s satisfaction with the type of work , pay , coworkers , and personal relationships at their workplace . Employee’s organizational commitment and their perceived relationship with their supervisor were also examined . The researcher used both quantitative and qualitative research methods to test four hypotheses . A questionnaire and interview were developed using scales that measured hotel employee’s attitudes and perceptions of job satisfaction , leader -member exchange (LMX ) , organizational commitment , and intent to leave . Three departments were studied : housekeeping , foodservice , and front desk . The research study took place between October 2009 and January 2011 . The results of this case study suggested that hotel employees were satisfied with their job , but there was room for improvement . The degree of satisfaction varied according to department or type of work and age . There was no direct link found between job satisfaction and ethnicity . The pay scale and incentives among hotel employees engendered higher levels of job satisfaction and organizational commitment . Organizational commitment among hotel employees was inversely related to turnover intentions among department , age , and ethnicity . The findings imply that the LMX relationship was more developed among employees who had been with the hotel longer . These employees differed according to age and department . There was no direct link found between LMX and ethnicity . Turnover intentions among hotel employees varied according to department position and age group . The younger employees were more likely to think about leaving than older employees regardless of which department they work in . The findings also indicated that certain age groups tend to gravitate towards specific positions within the hotel .
URI: http : / /hdl .handle .net /2346 /ETD -TTU -2011 -05 -1504
Date: 2011-05

Citation

Job Turnover in the Lodging Industry: A Dual-Method Case Study. Texas Tech University. Available electronically from http : / /hdl .handle .net /2346 /ETD -TTU -2011 -05 -1504 .

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