Quality and competitive advantage: an empirical study of ISO 9000 adoption in the electronics industry

Show full item record

Title: Quality and competitive advantage: an empirical study of ISO 9000 adoption in the electronics industry
Author: Morris, Philip Wayne
Abstract: Quality and quality related issues have been a topic of research interest in the business field for sometime . Quality management practices are seen as a competitive advantage . The conventional wisdom is that better quality leads to higher revenues , decreases costs , and increased profits . Empirical archival financial studies concerning the link between quality and financial performance have been difficuU because the area of quahty management practices suffers from multiple definitions , varying degrees of implementation , and lack of specific implementation dates . These difficulties limit researchers' ability to examine the cost /benefit relationship between quality management and financial improvements . This dissertation attempts to overcome some of these research difficulties by focusing on firms that become ISO 9000 certified . ISO 9000 is a quality standard that provides guidelines that are generic and can be applied to any type of organization . Specifically , the effect of ISO 9000 certification on financial performance in the elecfronics industry is examined in this dissertation . Hypotheses and control variables were developed from resource advantage theory and the quality , ISO 9000 , adaptive assets , and research and development literatures . Publicly available financial data was gathered for both ISO 9000 certified and non -certified companies and used to test the hypotheses . Pooled cross -sectional regressions were used in the testing of the hypotheses . The results of this study were mixed . However , in general they failed to support the major hypotheses . Firms that were ISO 9000 certified (and therefore following a quality management practice ) did not have greater financial performance than did firms that were not ISO 9000 certified . Furthermore , ISO 9000 certified firms actually saw their financial performance decline after they became ISO 9000 certified when compared to the financial performance before becoming ISO 9000 certified .
URI: http : / /hdl .handle .net /2346 /20215
Date: 2003-05

Citation

Quality and competitive advantage: an empirical study of ISO 9000 adoption in the electronics industry. Doctoral dissertation, Texas Tech University. Available electronically from http : / /hdl .handle .net /2346 /20215 .

Files in this item

Files Size Format View
31295017074997.pdf 5.589Mb application/pdf View/Open

This item appears in the following Collection(s)

Show full item record

Search DSpace

Advanced Search

Browse