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Abstract:
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Performance measurement is a management tool that provides governments with oversight and accountability for departments and activities underneath the government’s jurisdiction . It also allows governments to prioritize activities and pick between alternative strategies , using evidence -based decision -making . Local governments in the United States are turning to performance measurement to increase transparency and accountability to their stakeholders , the citizens . Yet , as performance measurement grows in popularity , the focus shifts from action -oriented analysis of measures to rote reporting . This paper examines the reasons why and explores solutions to the problem . |