Supporting Heuristic Evaluation for the Web

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Title: Supporting Heuristic Evaluation for the Web
Author: Flores Mendoza, Ana
Abstract: Web developers are confronted with evaluating the usability of Web interfaces . Automatic Web usability evaluation tools are available , but they are limited in the types of problems they can handle . Tool support for manual usability evaluation is needed . Accordingly , this research focuses on developing a tool for supporting manual processes in Heuristic Evaluation inspection . The research was conveyed in three phases . First , an observational study was conducted in order to characterize the inspection process in Heuristic Evaluation . The videos of evaluators applying a Heuristic Evaluation on a non -interactive , paper -based Web interface were analyzed to dissect the inspection process . Second , based on the study , a tool for annotating Web interfaces when applying Heuristic Evaluations was developed . Finally , a survey is conducted to evaluate the tool and learn the role of annotations in inspection . Recommendations for improving the use of annotations in problem reporting are outlined . Overall , users were satisfied with the tool . The goal of this research , designing and developing an inspection tool , is achieved .
URI: http : / /hdl .handle .net /1969 .1 /ETD -TAMU -2009 -08 -7210
Date: 2010-01-14


Supporting Heuristic Evaluation for the Web. Available electronically from http : / /hdl .handle .net /1969 .1 /ETD -TAMU -2009 -08 -7210 .

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