Development of prototype guidelines for risk management against terror attack in the tourism industry: a Delphi study

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Title: Development of prototype guidelines for risk management against terror attack in the tourism industry: a Delphi study
Author: Smith, Clifford Keith
Abstract: The purpose of the study was to gather strategies and factors from tourism security professionals from which terrorism risk management policies can be developed . This study utilized the Delphi method in order to provide structure for the group process . Twelve tourism security experts made up the panel completing three rounds of questionnaires via the email based Delphi technique . This research identified fifty -four strategies to reduce the propensity of terror attack at a tourism venue . Those strategies were divided into four levels of priority based on criticality and feasibility . The fifty -four strategies were grouped into nine subordinate categories . The subordinate categories were related to Training , Communications / Liaison , Planning / Assessment , Background Checks , ID Badges / Secure Entrance , Specialty Security Units , Architectural Design , Media Cooperation , and Technology Based strategies . Alongside the strategies are a collection of comments by the experts regarding strengths , weaknesses , and any barriers to implementation pertaining to the individual strategy . Tourism risk managers , security personnel , and insurance underwriters can all use the results in reducing the opportunity for a terrorist attack at a tourism venue . Major research findings from this study included : 1 . The strategy receiving the highest criticality ranking over all other strategies involves training first responders on their role in circumventing the success of terrorists . 2 . The subordinate category Communication / Liaison contains the largest number of strategies indicating the significance of this category among experts . 3 . The subordinate category of Specialty Security Units contains the second highest number of strategies indicating the importance of the topic among experts . 4 . All of the technology based strategies fell into the lowest priority level . Based on the findings of this study , researcher recommendations include : 1 . The guidelines developed in this study should be used by operators of tourism venues to make the best use of limited resources . 2 . National or international conferences should be established to further discuss these issues . 3 . A greater number of communications mediums should be established to facilitate the exchange of ideas and experiences between affected professionals . 4 . Insurance providers should use this information to establish validated guidelines so that , if prospective clients adhered to the recommendations , a reduction in premiums could be offered . 5 . Other entities may benefit from this study , such as public school systems , the energy production industry , hospital systems , and pipeline systems .
URI: http : / /hdl .handle .net /1969 .1 /5807
Date: 2007-09-17

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Development of prototype guidelines for risk management against terror attack in the tourism industry: a Delphi study. Available electronically from http : / /hdl .handle .net /1969 .1 /5807 .

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