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Abstract:
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Knowledge sharing has been identified as the key enabler of knowledge management . To leverage knowledge resources and to support knowledge sharing , organizations are employing knowledge management systems . While knowledge management systems are important , practical implementations have found that technology alone cannot guarantee that knowledge will be shared . The objective of this research study was to examine factors that promote or discourage knowledge sharing behaviors of knowledge workers in the organizational context . Drawing from multiple streams of research including social psychology , organizational learning , knowledge management , information systems and so forth , this research developed an integrated theoretical model and unveiled three sets of critical factors : psychological , organizational and technological that are believed to affect the knowledge sharing behaviors .
The posited theoretical model was validated using a field survey of knowledge workers . The results of the study provide empirical support for the overall structure theorized in the research model . 11 of the 12 hypothesized relationships were supported . Knowledge sharing behavior was predicted by the knowledge workers intention towards knowledge sharing and perceived behavioral control . Knowledge sharing intention in turn was predicted by knowledge workers attitude towards knowledge sharing , subjective norm and perceived behavioral control . The knowledge workers perceptions of reciprocity , reputation , enjoyment in helping others were positively associated with favorable attitude towards knowledge sharing . The perceptions of loss of knowledge power exerted a negative effect on the attitude . Organizational climate positively influenced knowledge workers subjective norm . Additionally , facilitating tools and technology was positively associated with high levels of perceived behavioral control towards knowledge sharing .
Based on the findings , the study discussed implications for theory and practice . Overall , the results of the study advance prior research in the area of knowledge sharing by shedding light on the determinants of knowledge sharing behaviors of knowledge workers . In addition to contributing to theory , the findings of the study also yield insights for practice . These insights could be used by organizations in developing realistic environments that are conducive to knowledge sharing . |